Shipping & Returns

Shipping Policy

Where We Ship:
We ship anywhere within AUSTRALIA and to most international destinations.

Processing Time:
Orders are packed and shipped within 1–3 business days. Limited drop items may take slightly longer during high-demand periods — we’ll keep you updated by email.

Shipping Methods & Rates:
We offer standard and express shipping options at checkout. Rates are calculated based on your location and the weight of your order.

Tracking:
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

Damaged or Lost Packages:
If your order arrives damaged or doesn’t arrive at all, contact us at [your email] within 7 days of delivery. We’ll work with you to sort it out quickly.

Return & Exchange Policy

We want you to love your setup. If there’s an issue with your order, we’re here to help.

Returns:

We accept returns on unused, unopened items within 14 days of delivery.
To start a return, email us at [your email] with your order number and reason for return.
Once approved, ship the item back to us. Return shipping costs are your responsibility unless the item arrived damaged or incorrect.
Refunds are issued to your original payment method once we receive and inspect the returned item.

Exchanges:

We offer exchanges for unused, unopened items within 14 days of delivery.
If you’d like to swap for a different item, email us and we’ll guide you through the steps.

Non-Returnable Items:
Due to hygiene and safety reasons, used items cannot be returned. Limited drop or custom-made pieces are final sale unless damaged or defective on arrival.

Damaged or Wrong Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right — either with a replacement or a full refund.